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Showing posts from August, 2023

Head, Heart and Beyond: The 3 Kinds of Empathy

Although empathy has increasingly become a buzzword in the modern wellness and leadership lexicon, it is more than just a fad. Empathy is the ability or capacity to identify or vicariously experience the feelings, thoughts, or attitudes of others. Phrases such as “walking in another person’s shoes” or “seeing the world through the eyes of another person” epitomize the concept of empathy. Being able to pick up emotional non-verbal cues such as tone of voice or facial expression is at the heart of empathy. In addition to reading another’s emotions, at higher levels, empathy also entails sensing and responding to a person’s unspoken concerns or feelings and also understanding the issues or concerns that lie behind those feelings (Goleman, 1998). Empathic people – are attentive to emotional cues and listen well. show sensitivity and understand others’ perspective. help others based on understanding others’ needs and feelings. Empathy is not a single, discrete emotion, but a constellation o...